Privacy Policy

Fresh Faith Prayer Ministries

Effective Date: September 2026

Fresh Faith Prayer Ministries respects your privacy and values the trust you place in us when you visit our website, contact us, create an account, submit a prayer request, make a donation, or purchase a digital resource.

This Privacy Policy explains what information we may collect, how we use it, and the choices available to you.

By using freshfaithprayerministries.com, you acknowledge the practices described in this policy.

Information We May Collect

• your name
• email address
• billing information
• account login information
• order and purchase history
• information you provide through contact forms or prayer request forms
• donation-related information
• technical information such as browser type, device information, IP address, and website activity
• information necessary to process payments and provide digital downloads

We only collect information that is reasonably necessary to operate our website, provide our services, fulfill purchases, respond to requests, and improve the customer experience.

How We Use Your Information

We may use your information to:

• create and manage your customer account
• process and confirm orders
• provide access to digital products and downloads
• send order confirmations and service-related emails
• respond to customer questions or support requests
• process donations
• respond to prayer requests or ministry inquiries
• protect our website and customers from fraud or misuse
• maintain business and transaction records
• improve our website, products, and services
• comply with legal, tax, accounting, or regulatory requirements

We do not use your personal information for purposes that are unrelated to your interaction with Fresh Faith Prayer Ministries without an appropriate basis.

Customer Accounts

If you create an account with us, we may store information needed to maintain your account, including your name, email address, billing information, orders, and digital downloads.

Your account allows you to view eligible orders, access purchased downloads, and update your account details.

You are responsible for keeping your login information secure.

Orders and Digital Products

When you purchase a digital product, we collect the information necessary to process your payment, create your order, send your receipt, and provide your download.

Because our products are digital, we may retain certain order information for customer service, accounting, fraud prevention, and legal recordkeeping purposes.

WooCommerce provides settings for controlling how long inactive accounts, pending orders, failed orders, cancelled orders, completed orders, and related customer data are retained. Your actual retention periods should match the settings you choose in WooCommerce.

Payment Information

Payments are processed through the payment providers available on our website.

Fresh Faith Prayer Ministries does not generally receive or store your full payment-card number. Payment processors may collect and process payment information according to their own privacy policies and security practices.

We may receive limited transaction information, such as payment status, transaction ID, billing details, and the amount paid.

Digital Downloads

When you purchase a downloadable product, WooCommerce may record information related to your download access, including the order, customer account, and download activity.

This information helps us provide access to purchased products and assist with download-related support.

Prayer Requests and Ministry Contact Forms

If you submit a prayer request, contact form, or ministry inquiry, we use the information you provide to respond to your request and provide the ministry support you asked for.

Please avoid submitting highly sensitive personal information unless it is necessary for your request.

Prayer requests are not intended to replace professional medical, legal, mental-health, financial, or emergency assistance.

Donations

If you make a donation, we may collect information necessary to process and document that donation.

Payment information may be processed by a third-party payment provider.

We may retain donation records where necessary for accounting, tax, administrative, and legal purposes.

Emails and Communications

We may send you transactional or service-related emails, including:

• order confirmations
• payment confirmations
• download information
• account-related messages
• password reset
• emails responses to inquiries

If you separately subscribe to ministry updates, newsletters, or promotional messages, you may unsubscribe using the method provided in those communications.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional messages about your purchases or account.

Cookies and Website Technology

Our website may use cookies and similar technologies to help the website function properly, remember customer sessions, maintain shopping carts, support logins, process checkout, improve performance, and understand website usage.

WooCommerce and WordPress may use cookies necessary for features such as customer accounts, shopping carts, and checkout.

You can control cookies through your browser settings, although disabling certain cookies may prevent parts of the website from functioning correctly.

Who We May Share Information With

We do not sell your personal information.

We may share limited information with trusted service providers when necessary to operate our website and services, such as:

• website hosting providers
• WooCommerce and WordPress-related services
• payment processors
• email-delivery providers
• security and anti-fraud services
• analytics providers
• professional advisers where necessary
• government or regulatory authorities where legally required

These providers may process information according to their own privacy policies and contractual obligations.

Embedded Content and External Links

Our website may contain embedded videos, social media content, links, or other material from third-party websites.

When you interact with third-party content, those providers may collect information according to their own policies.

Fresh Faith Prayer Ministries is not responsible for the privacy practices of websites or services we do not control.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including customer service, account access, business records, tax obligations, legal requirements, fraud prevention, and dispute resolution.

WooCommerce allows store administrators to configure specific data-retention periods. Those settings should be reviewed and kept consistent with this Privacy Policy.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the ability to request:

• access to certain information we hold about you
• correction of inaccurate information
• deletion of eligible personal information
• a copy of certain personal information
• withdrawal of consent where consent is the legal basis for processing
• other rights provided by applicable privacy law

Some information may need to be retained where required for legal, accounting, fraud-prevention, or legitimate business purposes.

WordPress and WooCommerce include tools that can support personal-data export and erasure requests.

Protecting Your Information

We use reasonable administrative and technical measures to help protect personal information from unauthorized access, misuse, alteration, or loss.

However, no website, internet transmission, or storage system can be guaranteed to be completely secure.

Children’s Privacy

Our ministry resources may be suitable for families and younger readers, but purchases and customer accounts should be created by adults or with appropriate parental or guardian involvement.

We do not knowingly seek to collect personal information directly from children in ways prohibited by applicable law.

If you believe a child has provided personal information improperly, please contact us so we can review the situation.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our website, services, technology, or legal requirements change.

The latest version will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Fresh Faith Prayer Ministries

Website: freshfaithprayerministries.com

Email: marlenethewordhour@gmail.com